Chartreuse Fleurs x YourStore: 24/7 Revenue on 365 Days
How an established floristry specialty shop maximizes opening hours without sacrificing the team's work-life balance.
The Challenge – When Customer Needs Meet Resources
In a world that increasingly works "on demand," expectations of traditional craftsmanship are also changing. Customers want to buy high-quality flower arrangements when it suits them – be it after closing time, on Sundays, or on public holidays.
For Margrit Knutti, owner of Chartreuse Fleurs, this posed a classic entrepreneurial dilemma. How can the shop's accessibility be increased without the owner's work-life balance or the personnel budget suffering? Purely extending staffed opening hours was not an option, as this would have exploded costs and burdened the team.
The Solution – Retrofit for the Flower Shop
The answer lay not in rebuilding the shop, but in the intelligent upgrade of the existing infrastructure. In spring 2025, we accompanied Chartreuse Fleurs in the transformation to a partially staffed shop using our retrofit solution.
We installed the YourStore "24/7 Module," which acts as an operating system in the background and orchestrates the technology:
Intelligent Access Solution
Customers gain secure access via smartphone or card. The system checks authorization in real-time.
Automated Store Control
Our Store OS takes the lead. Lighting and door locking are controlled fully automatically and coordinated with the defined opening hours.
Monitoring & Security
Thanks to seamless surveillance and integrated alarm function, Margrit Knutti retains full control and a secure feeling even during physical absence.
The Result – Revenue Bloom on 365 Days
Since the conversion, Chartreuse Fleurs is accessible to customers 365 days a year. The hybrid model allows the business to generate automated revenue while the team enjoys free evenings and Sundays.
The personnel effort for the additional sales times was minimized, while customer satisfaction increased due to flexible availability.
"Don't stand still! We dared and implemented the self-service system straightforwardly with YourStore. Usage for the customer is child's play. The price-performance ratio is extremely attractive and the support is tip-top, fast, and competent."
— Margrit Knutti, Owner Chartreuse Fleurs
Frequently Asked Questions (FAQ)
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